Privacy Policy
We do our very best to protect your privacy and avoid any misuse or abuse of your personal data.
Please read the following to learn more about our Privacy Policy.
By visiting or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
What information do we collect and/or process?
We collect and/or process different types of information including but not limited to Personal data (“Customer Data”)
We collect and process information/data from our Customers and/or Customer-Users (“Customer Personal Data”) for our own purposes, such as to provide and administer the Service.
We also process other data on behalf of our Customers (such as content generated, requested or published via the Supported Platforms by our Customers) in accordance with the instructions our Customers give us through the Service (including, for example, the information and End User Messages our Customers monitor or collect from Supported Platforms through the Service) (“Customer Content”). Our Customers control how their Customer Content is collected and used by them.
Accordingly, we only use Customer Content to provide the Services to our Customer in accordance with the instructions they give us through the Services
We never collect/process sensitive data as this is not technically allowed through the use of the Service
In some cases, the third parties may require access to some or all of your data. You can check out the terms of these API services like in the case of YouTube, you can refer to YouTube Terms of Service and Google Privacy Policy. Hence it is advisable to run through third-party terms yourself once. Taking the same case of YouTube, if you want to revoke access, you can do so from Google Security Settings Page.
Customer Personal data
When you first register for an Resont Account, and when you use the Service, we collect some data about you as a Customer / Customer User such as:
your email address
your timezone
your company name
your company’s phone number
Social Profile URL
The content you’ve published on the Social Profiles you’ve connected to the Service
How we use it
Resont uses Customer Personal Data for the following general purposes:
to identify you when you login to your account on the Service
to enable us to operate the Service and provide it to you
to verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with Supported Platforms)
to analyze the Site or the Service and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and the Service
to contact you about your account and provide customer support, including responding to your comments and questions
to keep you informed about the Service, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
to sell or market the Service
to better understand your needs, diagnose problems, analyze trends, improve the features and usability of the Services, and better understand and market to our customers and users
to keep the Service safe and secure
Cookies
Resont also automatically collects and receives certain data from your computer or mobile device, including the activities you perform on the Site, the Service, the Supported Platforms, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies
For more information about cookies: https://www.kaspersky.com/resource-center/definitions/cookies
For example, each time you visit the Site or otherwise use the Service, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).
How we use Customer Data
Resont uses Customer Personal Data for the following general purposes:
to enable us to operate the Service and provide it to you
to verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with Supported Platforms)
to analyze the Site or the Service and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and the Service
to contact you about your account and provide customer support, including responding to your comments and questions
to keep you informed about the Service, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
to sell or market the Service
to better understand your needs, diagnose problems, analyze trends, improve the features and usability of the Services, and better understand and market to our customers and users
to keep the Service safe and secure
How we share personal information
We may disclose the Personal Information we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:
Social Media Platforms
Our primary purpose for using information is to publish your content on social platforms, allow you to track metrics for analytical purposes, and engage with customers through public replies and conversations (direct messages or “DMs”).We may allow you to link your account on Resont with an account on a third party social network platform, such as Twitter or Facebook, and to transfer your information to and from the applicable third party platform. Once you share your content to a social media platform, its use will be governed by that platform's privacy policy.
Service Providers
We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the personal information they process on our behalf.
Compliance with Laws and Law Enforcement
Resont cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Resont or a third party, to protect Resont against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the service and any equipment used to make the service available, or to comply with the law.
Customer Content
When our Customers connect a Social Profile to the Service they can choose to instantly collect, process, share and access such Social Profile via the Service (subject to the terms of service and privacy policies with the Supported Platforms
In this way, our Customers Users can obtain, use and analyze data from Supported Platforms of their choosing, and also create, post, transmit, view, display or share data or information through the Service.
Type of data concerned:
End Users Messages and/or name
End Users Social Profile URLs of the on Supported Platforms
Supported Platforms user IDs
How we use it
Resont uses Customer Content for the following purposes:
To aggregate all End User Messages from the same person and provide an history of all past conversation between and End User and a Customer
Resont is subject to the rules of social media, and by working in Resont you must also accept the rules of social medias that you add to your panel.
Third-Party Apps and Social Networks
The Service enables an ecosystem where you can choose to connect with Supported Platforms. If you choose to send your content to a Supported Platform, Resont is no longer responsible for that content from the point in time that it leaves the Service. Instead, the content will be in the control of the relevant Supported Platforms terms and privacy policies.
For example, if you use the Service to post a message on Facebook, Facebook’s privacy policy and terms of service will apply to that message on Facebook’s server.
While we attempt to facilitate access only to those Supported Platforms that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of any Supported Platform. We encourage you to carefully review the privacy policies of any Supported Platform you access via the Services. For reference, the privacy policies of our current supported platforms are as follows:
We follow the rules and privacy of the social medias supported on the platform, by using Youtube API you are agreeing to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and Google Privacy Policy.
You use the YouTube API Services to connect accounts to the platform and allow third-party applications to serve content, including advertisements
https://twitter.com/privacy
https://www.facebook.com/policy.php
https://help.instagram.com/402411646841720
https://www.linkedin.com/legal/privacy-policy
https://policy.pinterest.com/en/privacy-policy
https://telegram.org/privacy
https://www.tumblr.com/privacy/en
Revoking access to the Supported Platforms
As the Service relies entirely on its connections to Supported Platforms and their APIs (such as the Facebook API, the Instagram API, the Twitter API, the LinkedIn API and the YouTube API services), if you wish to ensure that the Service doesn’t access data from the Social Profiles you have previously connected to the Service, this is how you should proceed
For Twitter: https://help.twitter.com/en/managing-your-account/connect-or-revoke-access-to-third-party-apps
For Facebook: https://www.facebook.com/help/204306713029340
For Instagram: https://www.facebook.com/help/204306713029340
For LinkedIn: https://www.linkedin.com/pulse/remove-third-party-apps-connected-your-linkedin-hector-rodriguez/
For Pintrest: https://help.pinterest.com/en/article/connect-to-other-apps-with-pinterest
For Telegram: https://telegram.org/faq
For Tumblr: https://tumblr.zendesk.com/hc/en-us/articles/226176987-Compromised-accounts
How is your information secured?
Resont has implemented various measures to ensure that the information is adequately protected against unauthorized access, use, disclosure and destruction. Please keep in mind that risk can never be eliminated but can be significantly mitigated and reduced. You should bear in mind that submission of information over the internet is never entirely secure.
Security measures adopted by Resont include:
We use industry best practices to keep any information collected and/or transmitted to the Supported Platforms secure. The Site and the Service are all secured by SSL protocol, which provides encryption to all data transmitted;
Resont’s servers are protected by a) firewalls establishing a barrier between our trusted, secure internal network and the Internet and b) IP restrictions, limiting access to whitelisted IPs;
Each Customer may only access information pertaining to its Social Profile that it is tracking and to the specific End Users interacting with such Social Profile. For Twitter and Instagram, each Customer may also access public content posted by End Users and containing specific keywords;
Resont uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology to run the Services. These vendors all offer best-in-class security.
Resont reviews its information collection and processing practices periodically and will review and amend this Privacy Policy accordingly.
Resont will do its best to resolve such issues within a reasonable time.
We may revise this Privacy Policy from time to time.
If You have any concern about your privacy, you are kindly requested to forward an email to Resont at [email protected] containing a detailed description of your concerns.