1. Information we collect
We may collect information you provide directly, information generated through your use of the service, and information shared through supported integrations and connected social media platforms.
This may include account details such as your name, email address, timezone, company details, billing details, support messages, and account preferences.
It may also include connected profile information, published content, inbox activity, comments, automation inputs, and other data needed to operate social media scheduling, inbox management, analytics, and automation workflows.
2. How we use information
We use information to provide and maintain the service, process subscriptions, authenticate users, secure accounts, support connected social media features, respond to support requests, and improve the performance and reliability of the platform.
- To create and manage user accounts and workspaces
- To support scheduling, publishing, inbox, automation, and collaboration features
- To process billing and subscription administration
- To monitor security, detect abuse, and prevent unauthorized access
- To analyze service usage and improve product experience
- To communicate with you about updates, support, or service notices
3. Customer content and connected data
When you connect supported platforms to Resont, we may process content, comments, messages, metadata, account permissions, and related information strictly for the purpose of operating the features you choose to use.
Customer content remains under the control of the account owner or workspace using the service. Resont processes that content to provide inbox workflows, scheduling, automation, reporting, and related product functions.
6. Data retention
We retain information for as long as reasonably necessary to provide the service, meet contractual and legal obligations, resolve disputes, enforce agreements, and maintain business and security records.
Retention periods may vary depending on the type of information, connected platform requirements, subscription status, and support or compliance needs.
7. Security
We take reasonable technical and organizational measures to help protect account data and customer information from unauthorized access, misuse, loss, or disclosure.
No internet service can guarantee absolute security, so users should also protect their credentials, connected platform access, and workspace permissions.
8. Your rights and choices
Depending on your location and applicable law, you may have rights related to access, correction, deletion, restriction, objection, or portability of certain personal information.
You may also update some account information directly within the service or contact us to request help with privacy-related questions.
9. Third-party platforms and services
Resont works with third-party services and social media APIs. The privacy practices of those external services are governed by their own terms and privacy policies, not this policy.
If you connect a platform such as Instagram, Facebook, Telegram, YouTube, or another supported service, the data available to Resont will depend on the permissions you grant and the technical limits of that platform.
10. Children's privacy
Resont is intended for business, professional, and general adult use. We do not knowingly collect personal information from children where prohibited by applicable law.
11. Policy updates
We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, security practices, or connected platform requirements. The latest version will be posted on this page with an updated effective date.
12. Contact
If you have questions about this Privacy Policy, personal data, cookies, or connected platform access, contact [email protected] or visit our contact page. You can also review our Terms of Service for information about account use and service access.